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Guarantees and returns
RoboCleaners must repair, replace, reduce the price or give you a refund if goods you bought turn out to be faulty or do not look or work as advertised.
You have the right to cancel and return your order within 14 days, for any reason and with no justification.
Guarantees for faulty goods
- Free of charge, 2-year guarantee (legal guarantee) for all goods, except accessories & spare parts 6 months
You have the right to a minimum 2-year guarantee at no cost.
If goods you bought out to be faulty or do not look or work as advertised, RoboCleaners must repair or replace them free of charge or give you a price reduction or a full refund.
As a general rule, you will only be able to ask for a partial or full refund when it is not possible to repair or replace the goods.
When repairing or replacing the Product, RoboCleaners may use products or parts that are new, equivalent to new or re-conditioned.
What is not covered?
Unless agreed in writing, the guarantee will not apply if the defect(s) relate to: (a) normal wear and tear (including, without limitation, wear and tear of batteries), (b) defects caused by rough or inappropriate handling or use or damage caused by accident, misuse, neglect, fire, water, lightning or other acts of nature, (c) the fact that the battery has been short-circuited, if the seals of the battery enclosure or the cells are broken or show evidence of tampering or if the battery has been used in equipment other than those for which it has been specified, (d) non-compliance with the Product instructions, (e) wilful or deliberate damage, neglect or negligence; (f) use of spare parts or other replacement items (including consumables) which are not provided or recommended by us; (g) any alteration or modification to the Product which has been carried out by you or a third party not authorised by us, (h) any failure to adequately package the Product for transportation, (i) extreme or external causes beyond our reasonable control.
The guarantee does not apply to accessories and other consumable items, such as filters or brushes.
Please note: If it is a second-hand product, the guarantee is the minimum legal period of one year.
You might not be entitled to a refund if the problem is minor, such as a scratch.
- How to get goods repaired, replaced or refunded
The 2-year guarantee period starts as soon as you receive your goods.
Cancel and return your order
- 14 days to cancel and return purchases made outside shops (online, by phone or mail order)
This measure applies only to internet sales to consumers. This provision therefore does not apply to any natural person in the course of his commercial, industrial, craft or professional activity, nor to legal persons.
You have the right to return these purchases within 14 days for a full refund. You can do so for any reason – even if you simply changed your mind.
- How to cancel a purchase?
The "cooling off" period expires 14 days after the day you received your goods. For service contracts, the "cooling off" period expires 14 days after the day you concluded the contract. If the cooling off period expires on a non-working day, your deadline is extended till the next working day.
You must inform RoboCleaners of your decision to cancel the purchase. It is not enough to just send the goods back. You must inform RoboCleaners of your decision to withraw by using the contact form “Contact us”.
You must send the goods back within 14 days of informing RoboCleaners.
RoboCleaners must give you a refund within 14 days from receipt of your cancellation, but can delay refunding you if they have not received the goods or evidence that you have returned.
This refund must include any shipping charges you paid when you made your purchase unless you specifically requested non-standard (express) delivery.
The customer has to pay the costs of returning the goods. Products must be returned, as far as possible, in their original packaging, with all accessories provided, and in their original condition.
The customer is responsible for the depreciation of the products resulting from handling other than those necessary to establish the nature, characteristics and proper functioning of these products. The customer is also obliged to respect the products and handle them with care.
The return address is our warehouse address:
Caluvan BENELUX NV
Attn: RoboCleaners bvba
Oudestraat 147 bus 1
The reception is open from Monday to Friday from 8.30h to 17.30h in case the client wants to hand over the goods him/herself.
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